Services
INTARSO provides a full range of products and services
Consultation
We believe in the effectiveness of open conversation; we are always ready to discuss our customers’ needs and advise them on the best possible solutions.
Customisation
We offer a wide range of software and hardware solutions; however, we understand that sometimes, not everything works for everyone. Therefore, we offer custom solutions and add-ons such as integration with third-party apps and services.
Installation
Our technical specialists are available to install our target systems on your premises and to provide initial training on how to use and maintain them.
Support
INTARSO offers various support levels starting with basic support, which is free and available to all our customers. In order to cater to the more advanced support needs, we offer Service Support Agreements at different levels that will ensure that you receive the best possible support based on your requirements.
Service Support Agreement Level | What is included? |
|---|---|
| Level 1 (Basic) Included for free | • Current software version release • Critical bug fixes and updates • Online self-service support: FAQ, videos, manuals and product guides |
| Level 2 (Software Live Support) Optional | • Regular software updates • Free software upgrades to newer versions, including new functionalities • E-mail support: Monday - Friday with a 48h response time • Phone support: Monday - Friday, 9.00 – 16.00 CET |
| Level 3 (Hardware Live Support) Optional | • Unexpected equipment maintenance and servicing • Immediate equipment replacement (upon agreement) • E-mail support: Monday - Friday with a 48h response time • Phone support: Monday - Friday, 9.00 – 16.00 CET Available in Europe. Please contact sales to check options for your region. |
| Level 4 (Software and Hardware Live Support) Optional | • Level 2 and Level 3 combined |